Frequently Asked Questions
What We Offer
What types of injuries and conditions do you treat?
Kamloops Physiotherapy treats a wide variety of injuries and conditions including neck and back pain, muscle strains, joint sprains, injuries from sport, work and motor vehicle accidents, overuse conditions, arthritis, headaches, dizziness and more.
What types of treatments do you provide?
Can I book an appointment online?
Our current patients can book follow-up appointments online. You can view available openings online and then contact the clinic at 250 314 0788 to book a new assessment with any of our therapists. New assessments can also be fully booked online with Robert Wingert, Tim Wray, Kevin Stoll, Tim Schmidt, Jessica Abt, Cameron Morrow andJacob Coelho.
How much does it cost?
The fees charged for assessment and treatment at Kamloops Physiotherapy and Sports Injury vary depending on a number of factors including:
- Which practitioner you see
- The length of the appointment
- Whether any portion of the visit can be billed to ICBC, MSP, Worksafe BC, DVA etc.
Do you direct bill extended medical plans?
Yes! We are now able to direct-bill some extended health benefit plans. If you have Pacific Blue Cross, Manulife, Desjardins or Canada Life as your extended health benefits provider, we may be able to direct-bill them for your full visit fee or a portion of the cost. Please ask our receptionist if we are able to direct-bill your extended health plan when you call to book your appointment.
If you do not have one of these as your Insurer, you will need to pay the full fee at the time of your visit and we will provide you with a receipt that you can submit to your extended medical plan for reimbursement.
I was hurt in a motor vehicle collision, can you bill ICBC for my visits?
Yes. If you have a claim number and accepted claim with ICBC, we can direct bill for a portion of the fee for your visit. There is an additional visit charge for each visit that you are required to pay to make up the remainder of the fee that ICBC does not cover. You will be given a receipt for this visit charge. You may be able to submit this to your extended medical plan and/or ICBC for re-imbursement. If your motor vehicle collision occurred outside of BC and insurance providers other than ICBC are involved you may be required to pay the full private fee. Please discuss this with our reception staff. For our present fee schedule including ICBC visit charge click here.
I hurt myself at work, can you bill WorkSafeBC for my visits?
Yes, Kamloops Physiotherapy and Sports Injury Centre is part of the WorkSafeBC Provider Network. We are able to bill WorkSafeBC for physiotherapy assessment and treatment for those people with an approved WorkSafeBC claim for injuries sustained while working. Once a claim has been accepted by WorkSafeBC for physiotherapy, there will be no charge to the patient for any approved visits. An initial assessment is automatically approved by WorkSafeBC for workers within 60 days from the date of injury for those that have a claim number. The physiotherapists at Kamloops Physiotherapy are required to contact the employer of an injured worker to discuss specific job demands and return to work options such as modified hours and/or modified duties as appropriate. You will be asked to give written consent for your physiotherapist to contact your employer at the time of your initial assessment. Please visit this website to find out how to report a workplace injury.:https://www.worksafebc.com/en/claims/report-workplace-injury-illness/how-workers-report-workplace-injury-illness
Is there an extra charge for IMS or Acupuncture?
What is your COVID-19 Safety Plan?
Kamloops Physiotherapy and Sports Injury Centre is following the requirements put forth by The College of Physical Therapists of BC, the BC Center for Disease Control, WorkSafe BC, the Provincial Infection and Control Network and the Public Health Officer. Our practitioners (physiotherapists, kinesiologist and registered massage therapist) and administrative staff care greatly about your health.
What happens if I can’t make it to my scheduled appointment?
Our clinic requires 24 hour or 1 full business day notice for all cancellations. If you miss your appointment or do not give us adequate notice of cancellation, you may be charged a fee for the missed appointment and/or lose the ability to book further appointments.
What do I need to bring to the first appointment?
- Admission Form if you have filled it out in advance
- Please arrive early to fill out admission form if not already completed
- Your referral if you are referred by a doctor
- Your claim number if the problem is related to a motor vehicle collision (ICBC) or workplace injury (Worksafe BC)
- Your Care Card
- Any specialist reports, imaging reports (e.g. X-ray or MRI etc)
- List of your medication
- Any footwear that may contribute to your symptoms (e.g. running shoes, work boots, orthotics)
- Stretchy shorts that don’t cover your knees if your problem is in your lower back or legs (we have some you can borrow if you forget)
- Spaghetti strap tank top for women (most important for clients with pain in the shoulders, neck or mid back)