Frequently Asked Questions

No, we do not presently bill extended medical plans directly. You will need to pay the full fee at the time of the visit and we will give you a receipt which you can submit to your extended medical plan for reimbursement.

Yes. If you have a claim number and accepted claim with ICBC, we can direct bill for a small portion of the fee for your visit. There is an additional visit charge for each visit that you are required to pay to make up the remainder of the fee that ICBC does not cover. You will be given a receipt for this visit charge. You can submit this to your extended medical plan and/or ICBC for re-imbursement. If your motor vehicle collision occurred outside of BC and insurance providers other than ICBC are involved you may be required to pay the full private fee. Please discuss this with our reception staff. For our present fee schedule including ICBC visit charge click here.

No, Kamloops Physiotherapy and Sports Injury Centre does not have a contract with WorkSafe BC. We do not bill WorkSafe for any visits and we do not complete WorkSafe Reports or have discussions with WorkSafe adjustors or medical staff. There are other clinics in Kamloops that do have a contract with WorkSafe BC and if you have an approved claim, these clinics can bill WorkSafe for the full physiotherapy fee. Please visit this website to find a provider with a WorkSafe BC contract www.worksafebc.com.

No, there is no extra charge. Dry Needling/IMS or acupuncture is used as a treatment tool within a standard physiotherapy visit if deemed appropriate by your physiotherapist. It will often be combined with other treatments including exercise, manual therapy and education. When performed by a physiotherapist, acupuncture is still considered physiotherapy. Acupuncture performed by a physiotherapist can be claimed under Physiotherapy benefits with your extended medical plan and with ICBC. It can not be claimed under Acupuncture benefits with your extended medical plan. Only registered acupuncturists can claim under Acupuncture with extended medical plans.

• Admission Form if you have filled it out in advance
  • Please arrive early to fill out admission form if not already completed
• Your referral if you are referred by a doctor
• Your claim number if the problem is related to a motor vehicle collision (ICBC)
• Your Care Card
• Any specialist reports, imaging reports (e.g. X-ray or MRI etc)
• List of your medication
• Any footwear that may contribute to your symptoms (e.g. running shoes, work boots, orthotics)
• Stretchy shorts that don’t cover your knees if your problem is in your lower back or legs (we have some you can borrow if you forget)
• Spaghetti strap tank top for women (most important for clients with pain in the shoulders, neck or mid back)

Your therapist will spend approximately 45 minutes with you to assess your problem. Please allow at least one hour for the appointment. Questions will be asked about your problem and your medical and social history. You will be able to relate the story of how your problem began and how it has impacted your life. It can be helpful to jot down a few notes about your condition before you come to the appointment so that you don’t forget to tell the therapist something that may be important. After discussing your problem, the therapist will do a physical assessment that will include tests for the joints, muscles, nerves and the way that you move to determine a physical therapy diagnosis. Your therapist will discuss the assessment findings with you and set up an appropriate treatment plan. If time permits, treatment will be started on the same day, but if your problem involves multiple areas of the body or is complex or chronic in nature it may be necessary to spend the whole first visit on assessment and commence treatment on the next visit.

Follow up visits for most orthopedic complaints will be 30 minutes in duration, however sometimes your therapist may recommend longer appointments if your problem is complex. Your appointment time is generally one on one with your therapist.

Your session may involve any of the treatment modalities we offer such as manual therapy, education, exercise, acupuncture/dry needling and/or therapeutic modalities. The treatment that is best for you will be determined by your assessment findings and preferences. If you are not comfortable with the treatment plan that your therapist lays out for you, please advise your therapist so that he/she can collaborate with you to determine an alternative plan. You can withdraw consent from any treatment that your therapist proposes at any time if you change your mind.