Frequently Asked Questions
How much does it cost?
- Which practitioner you see
- The length of the appointment
- Whether any portion of the visit can be billed to ICBC, MSP, DVA etc.
Do you direct bill extended medical plans?
Yes! We are now able to direct-bill some extended health benefit plans. If you have Pacific Blue Cross, Manulife, Desjardins or Canada Life as your extended health benefits provider, we may be able to direct-bill them for your full visit fee or a portion of the cost. Please ask our receptionist if we are able to direct-bill your extended health plan when you call to book your appointment.
If you do not have one of these as your Insurer, you will need to pay the full fee at the time of your visit and we will provide you with a receipt that you can submit to your extended medical plan for reimbursement.
I was hurt in a motor vehicle collision, can you bill ICBC for my visits?
I hurt myself at work, can you bill WorkSafe BC for my visits?
Is there an extra charge for IMS or Acupuncture?
What happens if I can’t make it to my scheduled appointment?
What do I need to bring to the first appointment?
- Admission Form if you have filled it out in advance
- Please arrive early to fill out admission form if not already completed
- Your referral if you are referred by a doctor
- Your claim number if the problem is related to a motor vehicle collision (ICBC)
- Your Care Card
- Any specialist reports, imaging reports (e.g. X-ray or MRI etc)
- List of your medication
- Any footwear that may contribute to your symptoms (e.g. running shoes, work boots, orthotics)
- Stretchy shorts that don’t cover your knees if your problem is in your lower back or legs (we have some you can borrow if you forget)
- Spaghetti strap tank top for women (most important for clients with pain in the shoulders, neck or mid back)